Locate and right-click on the file, 'j5create-.exe', and select 'Run as administrator.'.Right-click on the Windows ® Start button, select File Explorer then select Downloads.Select the Windows ® driver button for your device from the “Downloads and Drivers” section of our website:.The device should be connected AFTER installing the device driver. PLEASE ensure you do not have the device plugged in before installing the device driver software. Installing our device drivers is simple and easy for both Windows ® and Mac ® users.
